Please check all parts for damage or defect when you receive your order and prior to installing or using the item. You are responsible for all return shipping charges and a 20% restocking fee will apply for any unapproved returns. Contact us within the 30 days of receiving your order for any order issues. All returned items must be in new condition and in the original packaging.

Products should be shipped back to us via UPS, Fedex, USPS with a tracking number and insurance. We will issue a Return Merchandise Authorization (RMA) number which is required to process your return. If you need to return or exchange a product, please call us at 56 within 30 days of receiving your order. International customers should include both a phone number and email with their order so you can be contacted with a shipping quote. UPR Products ships internationally but due to frequently changing freight costs it is quoted per order. Please note - Additional Duties, taxes & Import Fee's may be charged upon arrival. Customers will go through the normal checkout process and our system will estimate the cost of shipping automatically based on your address. UPR Products does ship to Canada via USPS. You will not be charged for any items that are out of stock until the part is ready for shipping. You will be called if any of the parts are out of stock and either hold the order till everything arrives or ship out what we have in stock and ship the remainder when it comes in based on your preference. Occasionally some parts that you have ordered will be out of stock. Customers placing internet orders that have discrepancies or are out of stock will be contacted by phone or email. Tracking information is emailed to customers the evening after the package has been shipped out. Orders received over the weekend will ship out on Monday. UPR Products ships out all in stock orders via UPS or USPS the same day up till 5pm EST Monday through Friday.

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